Delivery Information

All orders placed on our website before 5pm will be dispatched the next working day.

We will send your entire order to one address. If you would like to send gift boxes to multiple addresses, you will need to place separate orders for each address. Each order will incur a separate delivery fee. Sorry, we do not deliver to PO Boxes.

We will email you when your order has been dispatched with your tracking number.

New Zealand delivery charges and timeframes are as follows:

North Island

1 - 2 gift boxes:$8.002 - 4 days
3+ boxes:Contact us

 
South Island

1 - 2 gift boxes:$10.003 - 5 days
3+ boxes:Contact us

 

Rural Delivery

Delivery to a rural address will incur an additional $6.50 delivery fee, and delivery will take an extra 1 - 2 days.

International Shipping

We can ship to Australia on request. Please contact us for shipping prices.

Delivery to multiple addresses

We can send gifts directly to your recipient. At the checkout, you will be given the option to choose your shipping address. You can only choose one delivery address per order. If you need to send gift boxes to multiple addresses, you will need to place separate orders for each address. Each order will incur a separate delivery fee.

Packaging

In line with our efforts to reduce plastic and be environmentally concsious, we endeavour to send all our gift boxes wrapped in brown paper, using paper packaging tape. Occasionally we may need to send in alternative packaging which may not be eco-friendly, but we will avoid this as much as possible.

Delivery Terms & Conditions

Orders placed before 5pm will be dispatched the next working day. Orders placed after 5pm will be dispatched one working day later. Orders placed on Friday will be shipped on Monday.

We deliver your order to the delivery address that you provide us at time of ordering, so please check your details carefully. If you have registered on our website, your order is available to view through the 'My Orders' section when you are logged in as soon as you place an order. If you are not a registered customer or do not log in before placing your order, you will not be able to view your orders through your account. Delivery is made to an address not to a stated person.

The product is at your risk as soon as it is delivered to you. Delivery will be deemed to have been made when it is left at the address nominated in your order, or when a "we missed you" card has been left at that premises.

We will make reasonable endeavours to dispatch the products to the address nominated in your order the next working day after accepting your order. Late delivery does not entitle you to cancel any order or part of any order.

Most of our orders are despatched using PBT Couriers. Occasionally we may use an alternative carrier at our discretion. Although we undertake to dispatch goods as soon as possible after receipt of your order, we cannot guarantee the exact delivery date or time we only give an estimated time based on the carrier's guide lines.

We will re-deliver, replace or refund the product at our option (shipping costs are non-refundable) if we have incorrectly addressed the delivery, but we take no such responsibility if you gave an incorrect or insufficient address, or if there was no delivery due to the premises having no safe access point (e.g. a dog).

Orders can be cancelled up to the point of us dispatching the order. Once your order has been dispatched it can not be cancelled.

We supply great NZ brands and reputable products, and endeavour to ensure that the product leaves us in good condition. Please contact us immediately if any product has been damaged in transit. We do not however, take any responsibility for products (such as chocolate) melting during transit, or from being left in the sun outside your door once delivered.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. When your parcel has been dispatched using our courier, deliveries are based on their rules and conditions for delivery. We shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond our reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts or civil or military authority, judicial action, defaults of sub-contractors or suppliers, labor disputes, failure or delays in transportation, embargoes, wars or riots.